Title: Telephone Triage

• Helpful Telephone Skills
• Communicating a Positive Attitude
• Handling Client Questions
• The Potential Client or Price Shopper
• Professional Telephone Soliciters
• The Upset Client

Time: 30 minutes
Edited By: Geneva Acor, DVM, MS and LaRae Sweetman, Practice Manager

This title is available as part of the following series: Receptionist Programs - Entire Series: $299 All 6 videos or 2 DVDs - Includes 1 workbook and a workbook CD ROM and saves you over 20%. Click here to order entire series. Back to Receptionist Training Main Menu