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Receptionist Training
Exotics Identification
Mammals Non-Rodent6:14 Play
Rodents7:25 Play
Avian7:52 Play
Reptiles and Amphibians9:00 Play

Cleanliness and Orderliness
Introduction3:23 Play
Reception2:41 Play
Exam Rooms2:12 Play
Treatment Area1:55 Play
Isolation1:31 Play
Kennels1:39 Play
Outdoors1:44 Play

Confidence With Clients
Taking a History/Writing in Charts3:08 Play
Dealing with Client Complaints3:54 Play
Handling Mistakes3:59 Play
Say NO with a YES2:26 Play
Choose Your Words Carefully2:09 Play
Client Wait Time2:48 Play
Walk-in Appointments3:37 Play
Discussing & Selling Food/Products4:54 Play
Scheduling Progress Exams3:34 Play
Filling Prescriptions4:10 Play

Front Desk Fundamentals
Effective Check-ins4:04 Play
Effective Check-outs6:10 Play
Having a Clean Work Environment3:30 Play
Organizational Skills3:16 Play
Good First Impressions6:22 Play
Communicating with Body Language2:26 Play
Using Clients' and Pets' Names1:32 Play
Active Listening1:43 Play
Appointment Confirmation Calls2:25 Play
Phone Greetings5:58 Play
Collecting Client Emails1:26 Play
Understanding Overdue Reminders4:03 Play
Understanding Your Practice Management Software2:31 Play

Receptionist - Telephone Skills
Phone Greetings5:58 Play
Scheduling Exams in 3 Minutes4:24 Play
Handling Phone Shoppers3:12 Play
Converting Price Calls to Appointments5:19 Play
Never Quote Dental Prices over the Phone3:25 Play
Placing Callers on Hold4:58 Play
Taking a Good Message3:53 Play
Appointment Confirmation Calls2:28 Play
Callers Wanting to Speak to the DVM4:55 Play
Discussing Complicated Medical Procedures with Clients3:06 Play
Transferring Calls2:05 Play

Safety in the Veterinary Workplace
OSHA3:01 Free Sample
Occupational Safety:Injury, MSDS and Fire Safety Plan5:23 Play
Safety in the Reception Area4:00 Play
Keeping Storage Areas Safe2:13 Play
Safety in the Exam Room5:57 Play
Safety in the Treatment Area3:13 Play
Safety in the Laboratory2:45 Play
Safety in the Kennel4:44 Play
Safety in the Surgery Suite3:11 Play
Safety in the Radiology Room4:03 Play
Using and Mixing Chemicals3:24 Play

Pharmacy Skills
Prescription Labels and Abbreviations5:39 Play
Filling a Prescription3:12 Play
Topical Drug Administration2:21 Play
Oral Drug Administration2:42 Play
Injectable Drug Administration4:19 Play
Controlled Substances4:08 Play

Medical Terminology
Basic Understanding2:57 Play
Anatomical Directions and Species 3:14 Play
Medical Terminology: Using Prefixes3:35 Play
Medical Terminology: Using Root Words9:33 Play
Medical Terminology: Using Suffixes4:05 Play

7 Strategies of Successful Staff Members
Flexibility in Your Job1:41 Free Sample
Following Instructions1:38 Play
Professional Conduct2:48 Play
Record Keeping1:45 Play
Safety1:03 Play
Teamwork1:51 Play
The People Business1:03 Play

Breed Identification
Herding Dog Breed Identification6:54 Play
Hound Dog Breed Identification5:39 Play
Non-Sporting Dog Breed Identification4:29 Play
Sporting Dog Breed Identification4:55 Play
Terrier Dog Breed Identification6:01 Play
Toy Dog Breed Identification5:30 Play
Working Dog Breed Identification5:36 Play
Feline Breeds 7:51 Play

Better Understanding the Veterinary Client
Better Understanding the Veterinary Client Part One8:54 Free Sample
Better Understanding the Veterinary Client Part Two10:00 Play
Better Understanding the Veterinary Client Part Three10:07 Play

6 Steps to Exceptional Client Service
The First Step to Exceptional Client Service - Defining Client Service10:55 Free Sample
The Second Step to Exceptional Client Service - Systems for Results9:55 Play
The Third Step to Exceptional Client Service - Doing Common Things Uncommonly Well10:28 Play
The Fourth Step to Exceptional Client Service - It's Not What You Say..It's How You Say It13:43 Play
The Fifth Step to Exceptional Client Service - Teamwork Works7:45 Play
The Sixth Step to Exceptional Client Service - Conclusion8:00 Play

Vaccines Part One10:36 Play
Vaccines Part Two12:37 Play
Vaccines Part Three10:12 Play

Veterinary Medical Conditions - Volume 1
Anal Glands2:45 Play
Bladder Stones2:40 Play
Canine Heartworm Disease2:58 Play
Feline Heartworm Disease2:32 Play
Heat Stroke3:47 Play
Hip Dysplasia3:43 Play
Leptospirosis3:00 Play
Lyme Disease2:01 Play
Mange1:56 Play
Osteoarthritis2:54 Play
Parvovirus4:07 Play
Rabies3:20 Play
Ringworm2:46 Play