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training home ยป receptionist training resources
Receptionist Training
Better Understanding the Veterinary Client
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Better Understanding the Veterinary Client Part One8:54 Free Sample
Better Understanding the Veterinary Client Part Two10:00 Play
Better Understanding the Veterinary Client Part Three10:07 Play

Exceptional Client Service
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The First Step to Exceptional Client Service - Defining Client Service10:55 Free Sample
The Second Step to Exceptional Client Service - Systems for Results9:55 Play
The Third Step to Exceptional Client Service - Doing Common Things Uncommonly Well10:28 Play
The Fourth Step to Exceptional Client Service - It's Not What You Say..It's How You Say It13:43 Play
The Fifth Step to Exceptional Client Service - Teamwork Works7:45 Play
The Sixth Step to Exceptional Client Service - Conclusion8:00 Play

Handling Difficult Clients
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Five Steps to Handling a Telephone Confrontation5:30 Play
Five Steps to Handling Upset Clients11:50 Play
The Art of Dealing With Upset Clients Over the Phone6:43 Play

Valuable Receptionist Skills
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Active Listening Skills7:48 Play
Basic Math and Computer Skills3:04 Play
Check-out Procedures3:46 Play
Customer Service Skills2:49 Play
How to Handle a Price Shopper7:46 Play
How to Handle the Telephone Solicitor2:01 Play
Organizational Skills3:01 Play
Taming the Terror of Technology7:40 Play
The Art of Scheduling Appointments 5:35 Play
20 Tips to Reduce Waiting Time10:44 Play
Educating Clients on Adopting a Shelter Animal9:32 Play
Telephone Triage Part One13:05 Play
Telephone Triage Part Two9:17 Play

Strategies of Successful Staff Members
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Flexibility in Your Job1:41 Free Sample
Following Instructions1:38 Play
Professional Conduct2:48 Play
Record Keeping1:45 Play
Safety1:03 Play
Teamwork1:51 Play
The People Business1:03 Play

Medical Terminology
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Anatomical Directions and Species 2:22 Play
Medical Terminology: Using Prefixes3:33 Play
Medical Terminology: Using Root Words10:00 Play
Medical Terminology: Using Suffixes4:22 Play

Receptionist Resources
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Understanding How a Client Perceives Quality and Value3:57 Play
New Pet Owner: Spay and Neuter3:38 Play
The Electronic HEALTH Record Part One4:52 Play
The Electronic HEALTH Record Part Two4:16 Play
The Electronic HEALTH Record Part Three8:21 Play
How to Properly Introduce Microchip Technology to Your Clients7:29 Play
Safe Internet Use in Your Practice6:55 Play
Understanding Microchips and Its Many Benefits12:18 Play
Email Collection: Using Client Email Addresses to Enhance Communication10:00 Free Sample
Measuring Client Satisfaction Part One9:42 Play
Measuring Client Satisfaction Part Two10:00 Play

Marketing Resources
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Marketing Basics8:28 Play
The Importance of Appearance 2:45 Play
The Importance of Client Reminders and Recalls5:47 Play

Advertising Resources
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Attracting Potential Clients5:45 Play
The Use of Direct Mailing and Newsletter3:17 Play
Using Signs, Websites and Yellow Pages to Attract Potential Clients2:28 Play

Safety Resources
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OSHA3:01 Free Sample
Occupational Safety:Injury, MSDS and Fire Safety Plan5:23 Play
Safety in the Reception Area4:00 Play
Keeping Storage Areas Safe2:13 Play