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Management Training
Management Foundations
Importance of Business Cards1:26 Play
How to Get More Positive Reviews1:43 Play
How Surveys Can Help You Constantly Improve Your Practice1:46 Play
Give New Clients a Welcome Gift1:41 Play
Look, Listen, Decide, Act2:14 Play
Random Acts of Validation2:45 Play
The Power of Good Manners1:31 Play
Creating an Impressive Experience1:59 Play
Cleanliness Counts2:12 Play
Properly Handling Mistakes1:06 Play
Client Retention1:30 Play
Giving Your Client Options1:30 Play
Educating Clients1:37 Play
Satisfy Your Client Needs Now1:13 Play
Successfully Marketing Your Products and Services1:15 Play
Gaining Client Adherence to Your Recommendations1:48 Play
Communicating That You Care1:16 Play
Using Empathy Statements1:36 Play
Understanding Client Knowledge2:43 Play
Client Wait Time2:52 Play
Exam Room Greetings2:02 Play
Set Expectations in the Exam Room1:03 Play
How to Promote Refills During Preventative Care Exams1:20 Play
Children in the Exam Room2:01 Play
Personalizing Prescription Refills1:17 Play

Hiring and Firing Resources
Advertising for Employees2:29 Free Sample
Checking References4:30 Play
Conducting an Interview7:14 Play
Deciding Which Applicant to Hire2:26 Play
Employee Termination5:18 Play
Recruiting - HR Management Tools, Part 18:16 Play
Interviewing - HR Management Tools, Part 28:56 Play
Training - HR Management Tools, Part 38:33 Play

Employee Relations Resources
Disciplining Employees and Maintaining Personnel Records4:31 Free Sample
Educating Clients on Adopting a Shelter Animal9:32 Play
Effectively Disciplining Employees6:19 Play
Leadership in the Hospital Part One8:52 Play
Leadership In the Hospital Part Two8:33 Play
Leadership In the Hospital Part Three8:48 Play
The Importance of Appearance 2:45 Play
Communicating, Delegating and Adopting a Spirit of Ownership6:00 Play
Staff Training Made Simple Part Two10:00 Play
Staff Training Made Simple Part One10:20 Play

Client Relations Resources
The First Step to Exceptional Client Service - Defining Client Service10:55 Free Sample
The Second Step to Exceptional Client Service - Systems for Results9:55 Play
The Third Step to Exceptional Client Service - Doing Common Things Uncommonly Well10:28 Play
The Fourth Step to Exceptional Client Service - It's Not What You Say..It's How You Say It13:43 Play
Better Understanding the Veterinary Client Part One8:54 Free Sample
Better Understanding the Veterinary Client Part Two10:00 Play
Better Understanding the Veterinary Client Part Three10:07 Play
Five Steps to Handling Upset Clients11:50 Play
Five Steps to Handling a Telephone Confrontation5:30 Play
Using Signs, Websites and Yellow Pages to Attract Potential Clients2:28 Play
The Use of Direct Mailing and Newsletter3:17 Play
20 Tips to Reduce Waiting Time10:44 Play
Measuring Client Satisfaction Part One9:42 Play
Measuring Client Satisfaction Part Two10:00 Play

Management Resources
Attracting Potential Clients5:45 Play
Active Listening Skills7:48 Play
Marketing Basics8:28 Play
Understanding How a Client Perceives Quality and Value3:57 Play
Teamwork1:51 Play
Professional Conduct2:48 Play
Flexibility in Your Job1:41 Free Sample
Record Keeping1:45 Play
Following Instructions1:38 Play
Safety1:03 Play
The People Business1:03 Play
Inventory Control: Model Inventory Systems7:41 Play
Inventory Control: Re-ordering, Vendors and Filing Invoices8:15 Play
Inventory Control: Pricing Products2:48 Play
Developing Leadership Skills2:41 Play
Sharpening Leadership Skills4:31 Play
Employee Manual2:24 Play
Performance Reviews2:34 Play
Motivating Employees4:41 Play
Taming the Terror of Technology7:40 Play
The Electronic HEALTH Record Part One4:52 Play
The Electronic HEALTH Record Part Two4:16 Play
The Electronic HEALTH Record Part Three8:21 Play
Safe Internet Use in Your Practice6:55 Play
Understanding Microchips and Its Many Benefits12:18 Play
Email Collection: Using Client Email Addresses to Enhance Communication10:00 Free Sample
How Managers Can Set a Good Example2:38 Play
Hospital Administration9:29 Play
Inventory Control Part One10:09 Play
Inventory Control Part Two11:03 Play

Planning and Controls
Strategic Planning 8:05 Play
Tactical Planning5:55 Play
Money and Inventory4:37 Play
Human Resources4:24 Play
Understanding Expense Items4:32 Play
Understanding Income Statements4:10 Play
Understanding a Balance Sheet10:49 Play
Understanding Financials Part One9:56 Play
Understanding Financials Part Two15:26 Play

Safety Resources
OSHA3:01 Free Sample
Occupational Safety:Injury, MSDS and Fire Safety Plan5:23 Play
Safety in the Reception Area4:00 Play
Safety in the Exam Room5:57 Play
Safety in the Treatment Area3:13 Play
Safety in the Laboratory2:45 Play
Safety in the Kennel4:44 Play
Safety in the Surgery Suite3:11 Play
Keeping Storage Areas Safe2:13 Play
Safety in the Radiology Room4:03 Play
Using and Mixing Chemicals3:24 Play