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New Releases & Continuing Education
Exotics Identification
TitleDurationPlay
Mammals Non-Rodent6:14 Play
Rodents7:25 Play
Avian7:52 Play
Reptiles and Amphibians9:00 Play

Restraint for Common Procedures
TitleDurationPlay
Canine Restraint15:30 Play
Feline Restraint12:15 Play

Cleanliness and Orderliness
TitleDurationPlay
Introduction3:23 Play
Reception2:41 Play
Exam Rooms2:12 Play
Treatment Area1:55 Play
Isolation1:31 Play
Kennels1:39 Play
Outdoors1:44 Play

Leadership and Planning
TitleDurationPlay
Strategic Planning8:30 Play
Achieving Goals9:18 Play
Time Management6:52 Play
Human Resources8:18 Play
Operational Efficiency10:39 Play

Hiring and Firing
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Placing Job Ads6:54 Play
Conducting Effective Job Interviews12:32 Play
References and Deciding Who to Hire7:21 Play
Disciplining Employees9:24 Play
Termination7:14 Play

Understanding Dental Equipment
TitleDurationPlay
The Dental Workstation5:35 Play
Identifying Hand Instruments9:35 Play
Maintenance of Dental Hand Instruments5:44 Play
Powered Dental Equipment12:26 Play

Dentistry - Introduction to Veterinary Dentistry
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Dental Anatomy2:11 Play
Anatomical direction2:16 Play
Gingival Landmarks1:55 Play
Function of the Teeth2:15 Play
Tooth Numbering System2:25 Play

Fluid Therapy
TitleDurationPlay
Physiology & Water Balance in the Body5:26 Play
Indications for Fluid Therapy3:49 Play
Types of Fluids4:48 Play
Evaluating Hydration Status8:58 Play
Calculating Fluid Requirements9:39 Play
Setting up and Mixing Fluid Bags2:43 Play
Routes of Administration5:09 Play
Intravenous Fluid Therapy13:21 Play
Subcutaneous Fluid Therapy7:56 Play
Using Fluid Pumps5:23 Play

Veterinary Medical Conditions - Volume 1
TitleDurationPlay
Anal Glands2:45 Play
Bladder Stones2:40 Play
Canine Heartworm Disease2:58 Play
Feline Heartworm Disease2:32 Play
Heat Stroke3:47 Play
Hip Dysplasia3:43 Play
Leptospirosis3:00 Play
Lyme Disease2:01 Play
Mange1:56 Play
Osteoarthritis2:54 Play
Parvovirus4:07 Play
Rabies3:20 Play
Ringworm2:46 Play

Management Foundations: Managing People
TitleDurationPlay
Correct Corrections3:45 Play
Dealing with Staff Disagreements2:35 Play
Mad at Work3:35 Play
Look, Listen, Decide and Act2:13 Play
Being a Good Delegator2:54 Play
L.E.S.T. is More4:17 Play
Internal Public Relations2:26 Play
Learn to Earn2:13 Play
Random Acts of Validation2:50 Play
Workplace Romance2:53 Play

Confidence With Clients
TitleDurationPlay
Taking a History/Writing in Charts3:08 Play
Dealing with Client Complaints3:54 Play
Handling Mistakes3:59 Play
Say NO with a YES2:26 Play
Choose Your Words Carefully2:09 Play
Client Wait Time2:48 Play
Walk-in Appointments3:37 Play
Discussing & Selling Food/Products4:54 Play
Scheduling Progress Exams3:34 Play
Filling Prescriptions4:10 Play

Administration of Medications
TitleDurationPlay
Common Abbreviations3:02 Play
Ear Medications4:03 Play
Eye Medications3:45 Play
Oral Medications5:35 Play
Flea and Tick Medications4:09 Play
Subcutaneous Injections5:23 Play
Intramuscular Injections5:54 Play
Topical Creams and Ointments4:08 Play
Intravenous Injections7:57 Play

Blood Collection
TitleDurationPlay
Canine Cephalic and Saphenous Veins14:55 Play
Canine Jugular Vein6:46 Play
Feline Cephalic Vein5:58 Play
Feline Femoral Vein6:52 Play
Feline Jugular Vein6:10 Play

Front Desk Fundamentals
TitleDurationPlay
Effective Check-ins4:04 Play
Effective Check-outs6:10 Play
Having a Clean Work Environment3:30 Play
Organizational Skills3:16 Play
Good First Impressions6:22 Play
Communicating with Body Language2:26 Play
Using Clients' and Pets' Names1:32 Play
Active Listening1:43 Play
Appointment Confirmation Calls2:25 Play
Phone Greetings5:58 Play
Collecting Client Emails1:26 Play
Understanding Overdue Reminders4:03 Play
Understanding Your Practice Management Software2:31 Play

How to Profit From Client Feedback
TitleDurationPlay
Introduction1:31 Play
Part 1: The Importance of Branding12:29 Play
Part 2: Are you Delivering Value to your Clients?8:47 Play
Part 3: It Is Not What You Think, But What Your Clients Think10:20 Play
Part 4: Ways to Listen to Our Clients11:30 Play
Conclusion1:20 Play

Management Foundations: Client Expectations
TitleDurationPlay
Exam Room Greetings2:02 Play
Set Expectations in the Exam Room1:03 Play
Apply HEAT - Dealing with Client Complaints3:53 Play
The Power of Good Manners1:31 Play
Creating an Impressive Experience1:59 Play
Client Retention1:30 Play
Giving Your Client Options1:30 Play
Educating Clients1:37 Play
Satisfy Your Client Needs Now1:13 Play
Children in the Exam Room2:01 Play
Cleanliness Counts2:12 Play
Properly Handling Mistakes1:06 Play
Client Wait Time2:52 Play
Say No With Yes2:31 Play

Telephone Skills
TitleDurationPlay
Phone Greetings5:58 Play
Scheduling Exams in 3 Minutes4:24 Play
Handling Phone Shoppers3:12 Play
Converting Price Calls to Appointments5:19 Play
Placing Callers on Hold4:58 Play
Taking a Good Message3:53 Play
Appointment Confirmation Calls2:28 Play
Callers Wanting to Speak to the DVM4:55 Play
Discussing Complicated Medical Procedures with Clients3:06 Play
Transferring Calls2:05 Play
Never Quote Dental Prices over the Phone3:25 Play

Kennel Maintenance
TitleDurationPlay
Animal Feeding1:48 Play
Basic Disease Transmission4:00 Free Sample
Cleaning and Disinfecting2:46 Play
Cleaning Agents3:52 Play

Medical Terminology
TitleDurationPlay
Basic Understanding2:57 Play
Anatomical Directions and Species 3:14 Play
Medical Terminology: Using Suffixes4:05 Play
Medical Terminology: Using Root Words9:33 Play
Medical Terminology: Using Prefixes3:35 Play

Advanced Receptionist Skills
TitleDurationPlay
Choose Your Words Carefully2:02 Play
Say No With Yes2:31 Play
Using an Effective Pause to Stimulate Client Interaction1:43 Play
Understanding Client Knowledge2:43 Play
Client Wait Time2:52 Play
Properly Handling Mistakes1:06 Play
Educating Clients1:37 Play

Canine Body Postures
TitleDurationPlay
How Dogs Communicate01:30 Play
Behavior Interpretations and Observations02:15 Free Sample
Observing Canine Ear Carriage2:40 Play
Observing Canine Eyes and Gaze3:21 Play
Observing the Canine Mouth3:02 Play
Observing Canine Tail Carriage03:35 Play
General Canine Behavioral Interpretation12:40 Play
Interpreting Aggressive Behavior5:41 Play

Practical Radiology
TitleDurationPlay
Practical Radiology - Part 23:33 Play
Practical Radiology - Part 38:54 Play
Practical Radiology - Part 44:28 Play
Practical Radiology - Part 57:43 Play

Interpreting Radiographs
TitleDurationPlay
Interpreting Radiographs - Part 210:00 Play
Interpreting Radiographs - Part 310:42 Play
Interpreting Radiographs - Part 411:58 Play
Interpreting Radiographs - Part 58:11 Play

Safety
TitleDurationPlay
OSHA3:01 Free Sample
Occupational Safety:Injury, MSDS and Fire Safety Plan5:23 Play
Safety in the Reception Area4:00 Play
Safety in the Exam Room5:57 Play
Safety in the Treatment Area3:13 Play
Safety in the Laboratory2:45 Play
Safety in the Kennel4:44 Play
Safety in the Surgery Suite3:11 Play
Keeping Storage Areas Safe2:13 Play
Safety in the Radiology Room4:03 Play
Using and Mixing Chemicals3:24 Play

Strategies of Successful Staff Members
TitleDurationPlay
Flexibility in Your Job1:41 Free Sample
Following Instructions1:38 Play
Professional Conduct2:48 Play
Record Keeping1:45 Play
Safety1:03 Play
Teamwork1:51 Play
The People Business1:03 Play

Understanding Congestive Heart Failure
TitleDurationPlay
Understanding Congestive Heart Failure - Introduction0:57 Free Sample
Understanding Congestive Heart Failure - Dilatative Cardiomyopathy2:40 Play
Understanding Congestive Heart Failure - Hypertrophic Cardiomyopathy2:16 Play
Understanding Congestive Heart Failure - Valvular Disease1:11 Play
Understanding Congestive Heart Failure - Prognosis0:37 Play

Anesthesia Assisting
TitleDurationPlay
Pre-anesthetic Phase7:22 Free Sample
Anesthetic Induction Phase5:25 Play
Anesthetic Equipment Preparation and Patient Monitoring8:03 Play
Anesthetic Maintenance Phase and Machine Basics8:01 Play
Anesthetic Recovery Phase2:53 Play

Surgical Assisting: Prep to Post-Op
TitleDurationPlay
Aseptic Technique6:21 Free Sample
Patient Prep5:55 Play
Patient Monitoring4:37 Play
Surgical Instruments9:15 Play
Post-Surgical Care4:08 Play

The Complete Physical Exam of a Canine Patient
TitleDurationPlay
The Complete Physical Exam of a Canine Patient - Part 12:54 Free Sample
The Complete Physical Exam of a Canine Patient - Part 28:16 Play
The Complete Physical Exam of a Canine Patient - Part 35:48 Play
The Complete Physical Exam of a Canine Patient - Part 415:52 Play

The Complete Physical Exam of a Feline Patient
TitleDurationPlay
The Complete Physical Exam of a Feline Patient - Part 12:47 Play
The Complete Physical Exam of a Feline Patient - Part 27:58 Play
The Complete Physical Exam of a Feline Patient - Part 36:11 Play
The Complete Physical Exam of a Feline Patient - Part 416:58 Play

Diabetes Mellitus
TitleDurationPlay
Diabetes Mellitus - The Disease Process and Its Effects9:18 Play
Diabetes Mellitus - Diagnostic Testing and Stabilizing the Patient6:52 Play
Diabetes Mellitus - Preparing the Client for Home Treatment8:33 Play
Diabetes Mellitus - Dietary Considerations4:06 Play

HR Management Tools
TitleDurationPlay
Recruiting - HR Management Tools, Part 18:16 Play
Interviewing - HR Management Tools, Part 28:56 Play
Practice Tip: Three Common Mistakes Made in Interviews by Kurt Oster, MS, SPHR1:26 Play
Practice Tip: Hiring Tips by Jill Peale, DVM1:16 Play
Practice Tip: Defining the Ideal Candidate by Kurt Oster, MS, SPHR 1:40 Play
Training - HR Management Tools, Part 38:33 Play

Pharmacy Skills
TitleDurationPlay
Practice Tip: Hiring Tips by Jill Peale, DVM1:16 Play

Helping Fido Welcome Your Baby
TitleDurationPlay
Helping Fido Welcome Your Baby - Introduction1:48 Play
Helping Fido Welcome Your Baby - Part 112:55 Play
Helping Fido Welcome Your Baby - Part 212:47 Play
Practice Tip: Conflict Resolution by Tracy Dowdy1:49 Play

Flea and Tick Control
TitleDurationPlay
Flea and Tick Control: Part 1 - Understanding Fleas and Ticks10:23 Play
Flea and Tick Control: Part 2 - Treating the Pet9:53 Play
Flea and Tick Control: Part 3 - Alternative Treatment Options5:50 Play
Flea and Tick Control: Part 4 - Treating the Pet's Environment6:53 Play

Animal Handling and Restraint
TitleDurationPlay
Introduction3:48 Play
Good Lifting Mechanics for Dogs4:16 Play
Restraining Dogs12:24 Play
Restraining Cats10:24 Play
Tips to Consider1:15 Play
Practice Tip: Greeting Phone Shoppers by Wendy Myers1:58 Play

Helping Cats Co-Exist
TitleDurationPlay
Helping Cats Co-Exist - Introduction1:47 Play
Helping Cats Co-Exist - Part 110:50 Play
Helping Cats Co-Exist - Part 29:07 Play
Practice Tip: Interviewing Doctors and Staff Candidates by Jill Peale, DVM1:10 Play

Animal Learning
TitleDurationPlay
Introduction to Animal Learning - Part 17:14 Play
Introduction to Animal Learning - Part 26:04 Play
Introduction to Animal Learning - Part 36:34 Play
Practice Tip: Implementing a Wellness Testing Program by Hank Swartz1:55 Play

Canine Conflicts
TitleDurationPlay
Canine Conflicts - Introduction1:20 Play
Canine Conflicts - Part 110:15 Play
Canine Conflicts - Part 24:20 Play
Canine Conflicts - Part 37:06 Play
Canine Conflicts - Part 43:23 Play
Practice Tip: Domain Names by Kelly Baltzell1:00 Play

Common Medical Conditions - Part 2
TitleDurationPlay
Cancer3:01 Play
Demodectic Mange3:01 Play
Sarcoptic Mange3:25 Play
Diabetes4:14 Play
Leptospirosis3:43 Play
Ringworm4:11 Play
Practice Tip: Marketing Strategies for Your Hospital by Jill Peale, DVM1:29 Play

Common Medical Conditions - Part 1
TitleDurationPlay
Bladder Stones2:47 Play
Ear Problems4:21 Play
Hip Dysplasia4:26 Play
Hypertension2:55 Play
Medicating Your Dog2:40 Play
Renal Failure5:00 Play
Practice Tip: Increasing the Productivity in Your Practice by Hank Swartz, DVM, MBA1:50 Play

Common Medical Conditions - Part 3
TitleDurationPlay
Lyme Disease4:30 Play
Parvovirus3:36 Play
Rabies3:53 Play
Seizures4:03 Play
Urinary Problems with Dogs4:42 Play
Feline Lower Urinary Tract Disease3:11 Play
Osteoarthritis3:15 Play
Practice Tip: Optimal Wellness for Pets by Wendy Myers1:55 Play

The Oral Exam and Dental Charting
TitleDurationPlay
Oral Exam and Dental Charting Part 15:17 Play
Oral Exam and Dental Charting Part 25:33 Play
Oral Exam and Dental Charting Part 33:52 Play
Practice Tip: Defining the Ideal Candidate by Kurt Oster, MS, SPHR 1:40 Play