Task / Objective |
Action |
Status |
Supervisor
|
The First Step to Exceptional Client Service - Defining Client Service (10:55) | Watch Video | | |
The Second Step to Exceptional Client Service - Systems for Results (9:55) | Watch Video | | |
The Third Step to Exceptional Client Service - Doing Common Things Uncommonly Well (10:28) | Watch Video | | |
The Fourth Step to Exceptional Client Service - It's Not What You Say..It's How You Say It (13:43) | Watch Video | | |
The Fifth Step to Exceptional Client Service - Teamwork Works (7:45) | Watch Video | | |
The Sixth Step to Exceptional Client Service - Conclusion (8:00) | Watch Video | | |
Customer Service Writing Exercise Part Two (instructions) | Read Doc | | |
Customer Service Writing Exercise Part One (instructions) | Read Doc | | |