Task / Objective	Action	Status	Supervisor
The First Step to Exceptional Client Service - Defining Client Service (10:55)	Watch Video	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
The Second Step to Exceptional Client Service - Systems for Results (9:55)	Watch Video	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
The Third Step to Exceptional Client Service - Doing Common Things Uncommonly Well (10:28)	Watch Video	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
The Fourth Step to Exceptional Client Service - It's Not What You Say..It's How You Say It (13:43)	Watch Video	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
The Fifth Step to Exceptional Client Service - Teamwork Works (7:45)	Watch Video	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
The Sixth Step to Exceptional Client Service - Conclusion (8:00)	Watch Video	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
Customer Service Writing Exercise Part Two (instructions)	Read Doc	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.
Customer Service Writing Exercise Part One (instructions)	Read Doc	Students will click white box to confirm completion Tasks can be set to auto-complete in the template settings.	Instructors can toggle the color of this box (green,yellow,red) to signify level of satisfactory completion by student. Also, the instructor can add a custom note that will appear when the mouse is over this box.